Privacy Policy

Last reviewed: 2026. This is a website privacy note, not a clinical records policy.

1. What this policy covers

This policy explains how the public website of GastroCare Hospital handles information. It applies only to this website. It does not describe how medical records are maintained in the hospital, which is governed by separate clinical record-keeping practices and applicable Indian law.

2. Information we collect

This website collects only the information you choose to give us:

• Appointment request form: your name, mobile number, optional email address, the service you are interested in, optional preferred date and time, your city or town, and how you heard about us.
• Direct contact: if you call, email or message us, we receive the contact details and content of that message.
• Technical data: if website analytics is enabled, aggregate information such as pages visited, approximate location and device type. This is used only to understand how the site is used.

3. What we deliberately do not collect

4. How we use your information

• To contact you about your appointment request and to confirm a date and time.
• To tell you what to bring and how to prepare for a consultation or procedure.
• To answer administrative questions about timings, directions and services.
• To comply with legal or regulatory obligations where applicable.

We do not use your information for automated medical decisions, and we do not send marketing unrelated to your enquiry.

5. Sharing

We do not sell your personal information. We do not share it for third-party advertising. Information may be accessed by hospital staff who need it to respond to your request, and by service providers who host or support the website, strictly to the extent required to operate it.

6. Security and its limits

The website is served over HTTPS, so data in transit is encrypted. Beyond that, an ordinary website form is not a secure channel for confidential health data. There is no patient login or electronic medical record system in this version of the website. Any future clinical records, telemedicine or patient-management system will be built separately with appropriate security and access controls.

7. Retention

Appointment enquiry details are kept only as long as needed to handle the enquiry and any resulting appointment schedule, and are then removed or archived in line with the hospital’s administrative practice.

8. Your choices

• You may ask what information the hospital holds about you in relation to a website enquiry.
• You may ask for it to be corrected or deleted, subject to legal record-keeping requirements.
• You may request that we use a particular phone number or email address to contact you.

To make any of these requests, contact the hospital using the details on the contact page.

9. Cookies and analytics

This website does not set advertising cookies and does not track you across other sites. If analytics is enabled, it is configured with IP anonymisation and used only in aggregate form to understand which pages are useful.

10. Children

Appointment requests for a child should be submitted by a parent or legal guardian. This website is not directed at children and does not knowingly collect their information directly.

11. Changes to this policy

This policy may be updated as the website changes — for example, if a patient portal is introduced later. The “last reviewed” date at the top of this page will be updated when that happens.

12. Contact

For any question about this policy or about information you have submitted, please contact GastroCare Hospital using the details published on the Contact & Appointments page.

Read the medical disclaimer